Smart Entry
Frequently asked questions
How can you read opening records?
In the records of the main interface.
Why can I not unlock the lock after enabling the passage mode?
You need to perform an unlock verification on using any unlocking method, then the passage mode will take effect.
After installation the keypad screen does not respond.
- In this case, first check that the positive and negative electrodes of the battery have been installed the correct orientation and whether the batteries have enough power.
- Remove the back panel and see if it is connected properly.
- Remove the lock, check whether the wires of the lock body are squeezed, and then re-wire.
Why does the smart lock use a lot of power?
- Large standby power consumption
- Short circuit
There is no response when pushing the handle on the outside of the door, however it unlocks normally on the inside of the door. The verification is normal, and the motor is normal.
It may be the incorrect direction of the small triangle on the spindle shaft. Please refer to Step 5 on page. 4 of the Fitting & Programming Instructions.
After how many times of entering the wrong passcode will the keyboard lock? And how long will it stay locked for?
If you enter the wrong passcode more than 5 times in a row, the key board will lock for 90 seconds.
Can you program your lock remotely?
Yes, if it’s connected to a Wi-Fi bridge.
How do I know if my Windsor Wi-FI Bridge is working?
Turn off your Wi-Fi on your phone and if the Wi-Fi bridge is working it should still be connected.
Why does the bolt not throw when I lock using the app?
The bolt only throws by manually lifting the lever upward. The app disables and enables the latch only.
How many passwords can a lock have?
Maximum of 100 passwords.
How many users can a lock have?
Maximum of 100 users.
How will I know if the lock needs an update?
When opening the app if an update is needed a pop up will appear.
Can I adjust the screen brightness?
No the brightness cannot be adjusted.
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