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Careers

Vision, Mission and Values

Vision

Being the architectural hardware company of choice that understands and satisfies the product and service needs of our customers, driven by the creativity, agility, and teamwork of our people.

mission

We fulfill dreams and needs by providing innovative, bespoke architectural hardware products that are elegant, functional, reliable, and produced in a sustainable way.

Our Values

Trust

Trust

We are always respectful, open, and honest.
We accept when we’re wrong and when we need support.
We do what we say we’ll do.
We are one team.
We are committed to exceptional quality, products, service, safety, and people.

Communication

Communication

We share information, insights, and ideas constructively.
We are open-minded and embrace a fresh approach.
We all have different skills, knowledge, and experience which powers our collective genius.
We build effective relationships with others and work together so we all succeed.

Enjoyment

Enjoyment

We love what we do and it shows through our passion, determination, and enthusiasm.
We share success, when we win, we win together.
We work hard, laughter is our favorite language.
We create an inspirational environment for our team to develop and excel.

Compassion

Compassion

We understand the unique value of everyone in our team.
We are mindful and considerate of each other.
We support and encourage each other.
We always treat others with kindness.
We believe in integrity in business, community, and corporate social responsibility.

Excellence

Excellence

We inspire the ingenuity in everyone to act creatively and think big.
We challenge the status quo and embrace change by continuing to learn and improve.
We always deliver excellence, exceptional is our normal.
We are agile.
We make sound decisions and act as if Windsor was our own

Who we are

Windsor Architectural Hardware is one of the most recognised and respected brands of high-end boutique hardware products in the residential sector.

Established in 1984 Windsor sought to go beyond what had already been mastered. What started as a vision has today become a leading supplier in the New Zealand market as an award-winning, national architectural hardware company, that is actively expanding into Australia.

Our proven experience has led the Windsor name to be renowned for a commitment to continuous improvement enabling the company to remain progressive and stay ahead of market trends. But what always remains constant is our reputation for exceptional customer service and quality.

gender split

generational split of age

years of service

gender diversity in leadership roles

Department Overview

Sales

Sales

Dedicated to selling Windsor’s products to meet the growth of the business whilst ensuring strong relationships with customers are developed and maintained, and high levels of customer satisfaction are achieved.

Customer Services

Customer Services

Responsible for undertaking specific duties related to effective provision of technical product related assistance and customer service to existing customers. They work closely with the wider sales team to achieve business/department strategic objectives.

Marketing/NPD

Marketing/NPD

Marketing is responsible for specific duties related to the effective marketing of new and existing products.

New Product Development (NPD) is responsible for the development and execution of the NPD process throughout the business. They ensure all product initiatives are driven by market need and based on customer insight and evidence, and decisions are aligned with the overall business strategy.

Workshop

Workshop

Produces high quality product modifications and product displays. Coordinate resources and liaise with internal and external customers to ensure work is delivered on time and to specifications.

Dispatch

Dispatch

Responsible for picking, skin/carding production, packing and dispatching orders to achieve company targets.

Admin/Support Services

Admin/Support Services

IT & Systems – responsible for maintaining the overall integrity, performance and reliability of the IT functions of the business whilst ensuring activities/infrastructure is aligned with the overall business strategic objectives.

Finance – responsible for accurately and timely processing of accounts, payroll, financial reports and financial compliance.

HR and Health, Safety & Wellbeing – responsible for the planning, management and execution of the human resources and health and safety function is effective and aligned to strategic objectives.

Benefits of Joining Our Team

A Place to Connect

A Place to Connect

Wellness activities.

Team committees.

Lunch shout-outs.

End of Year celebration.

Emotional & Physical Wellbeing

Emotional & Physical Wellbeing

Generous private healthcare package.

Employee Assistance Programme.

Occupational Health Services.

Flexible Hours

Flexible Hours

Work efficiently – from home, from the office or remotely (role dependent)

High Tech Equipment

High Tech Equipment

Aside from Microsoft Surfaces and Apple devices you get other top-quality equipment and software (role dependent).

Top-quality workshop, dispatch, and warehouse equipment.

Reward & Recognition

Reward & Recognition

Competitive salaries.

Celebration of work anniversaries.

Celebration of significant life events.

Weekly praise of living the company values.

Training & Development

Training & Development

A robust competency framework and review process to provide opportunities for professional development and promotion.

In-house purpose-built Windsor product training programme for all employees.

Webinars, workshops, and seminars.

Mentors available to develop leadership skills.

Windsor is a great place to develop professionally and personally. After I initially started working in dispatch, it was quickly realised my skills were better suited in a different department and I soon transferred into New Product Development and Marketing. I enjoyed this role so much that Windsor supported me to complete an online Graphic Design course to further progress my skills. I am now working remotely from Europe, which is an opportunity I could have only dreamed of, as it allowed me to return home whilst still being employed by Windsor. This shows the trust and loyalty Windsor has in their employees, always trying to find solutions for everyone’s different circumstances.

Vanessa Mellin

Marketing/NPD

Current Vacancies

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Warehouse Manager
-+

Are you an empowering leader looking for a new exciting opportunity?

If yes, then we are looking for you.

We are looking for a full time strategic and innovative Warehouse Manager to join our growing leadership team. This role will manage two team leaders and a store person as well as working to support the General Operations Manager.

In this role you will be responsible for assisting with the development and implementation of strategic objectives for the warehouse, dispatch and workshop departments. The Warehouse Manager is a fundamental part of the leadership team and will report directly to the General Operations Manager. The purpose of this role is to lead, manage and plan activities related to stock movement within the warehouse, dispatch and workshop environments.

Responsibilities of the role include but aren’t limited to:

  • Using leadership skills to help develop fellow team members
  • Assist with development and implementation of strategic objectives for the Warehouse, Dispatch and Workshop departments
  • Execute strategy and create and implement innovative ideas particularly within our rapid growth environment
  • Build and maintain a strong team environment with a value driven culture

The successful candidate will have:

  • A manufacturing background preferably being actively involved in the management of health and safety
  • Experience/training in lean manufacturing and being dedicated to creating continuous improvement in efficiency, quality and productivity
  • Experience in managing, planning and controlling, inventory stock counting, cycle counts and inventory accuracy checks

What’s in it for you?

We offer for the right candidate:

  • No shift work (8am – 5pm Monday to Friday)
  • A competitive remuneration package including medical insurance
  • We will enjoy celebrating successes with you
  • We will nurture your development by offering full product training and other training and development opportunities.

Applications

Apply online - applications must include an up-to-date CV and a short covering letter.

Please note, applications will be assessed as they are received. If you are interested in this role, do not delay your application. This vacancy will close once a suitable candidate is appointed.

Customer Service Advisor
-+

Are you a dedicated multi tasker and engaging customer service advisor with excellent communication skills? Do you have a methodical, organised and flexible approach to work?

An exciting permanent full time opportunity has arisen for an enthusiastic, highly motivated and self-driven Customer Service Advisor to join our dedicated, fun and supportive team. You will work 40 hours per week as part of a roster covering the hours of 7.30am – 5.00pm, Monday to Friday.

A large focus of your day will be answering calls from our customers, understanding their needs, and offering effective solutions. Order processing and being proactive to maximise sales and striving to exceed expectations will be the norm. You will communicate continuously throughout the day with your team members to ensure the accurate and timely processing of customers’ orders. Working closely with our dispatch team to keep raising the bar on our service and delivery standards, your can-do attitude and unfaltering loyalty will enhance our positive team culture.

To be successful in this role you must:

  • Be passionate about providing exceptional customer service, drawing on your previous experience in a similar role.
  • Demonstrate a high level of accuracy and speed with data entry.
  • Be proficient in Microsoft Word, Excel and Outlook and ideally have previous experience using accounting software.
  • Demonstrate excellent communication and interpersonal skills.
  • Thrive working in a fast-paced, team environment.
  • Be committed to continually grow your product knowledge.

Located in our modern head-office environment, we offer for the right candidate a competitive remuneration package including medical insurance. We enjoy celebrating our successes and nurture the development of our colleagues by offering full product training and other training and development opportunities.

Apply online - applications must include an up-to-date CV and a short covering letter.

Please note, applications will be assessed as they are received. If you are interested in this role, do not delay your application. This vacancy will close once a suitable candidate is appointed.