Vision, mission and values
Being the architectural hardware company of choice that understands and satisfies the product and service needs of our customers, driven by the creativity, agility, and teamwork of our people.
We fulfill dreams and needs by providing innovative, bespoke architectural hardware products that are elegant, functional, reliable, and produced in a sustainable way.
We are always respectful, open, and honest.
We accept when we’re wrong and when we need support.
We do what we say we’ll do.
We are one team.
We are committed to exceptional quality, products, service, safety, and people.
We share information, insights, and ideas constructively.
We are open-minded and embrace a fresh approach.
We all have different skills, knowledge, and experience which powers our collective genius.
We build effective relationships with others and work together so we all succeed.
We love what we do and it shows through our passion, determination, and enthusiasm.
We share success, when we win, we win together.
We work hard, laughter is our favorite language.
We create an inspirational environment for our team to develop and excel.
We understand the unique value of everyone in our team.
We are mindful and considerate of each other.
We support and encourage each other.
We always treat others with kindness.
We believe in integrity in business, community, and corporate social responsibility.
We inspire the ingenuity in everyone to act creatively and think big.
We challenge the status quo and embrace change by continuing to learn and improve.
We always deliver excellence, exceptional is our normal.
We are agile.
We make sound decisions and act as if Windsor was our own
Who we are
We're a locally owned and operated company that provides a full product range of door and window hardware to architects, interior designers, builders and DIY stores throughout Australia.
Our proven experience has led the Windsor name to be renowned for a commitment to continuous improvement enabling the company to remain progressive and stay ahead of market trends. But what always remains constant is our reputation for exceptional customer service and quality.
Whether high vis or high heels are more your style, we have opportunities across multiple departments including sales, product development, supply chain, manufacturing, customer services and administration.
Let us open the door to your new career!
generational split of age
years of service
gender diversity in leadership roles
Dedicated to selling Windsor’s products to meet the growth of the business whilst ensuring strong relationships with customers are developed and maintained, and high levels of customer satisfaction are achieved.
Responsible for undertaking specific duties related to effective provision of technical product related assistance and customer service to existing customers. They work closely with the wider sales team to achieve business/department strategic objectives.
Marketing is responsible for specific duties related to the effective marketing of new and existing products.
New Product Development (NPD) is responsible for the development and execution of the NPD process throughout the business. They ensure all product initiatives are driven by market need and based on customer insight and evidence, and decisions are aligned with the overall business strategy.
Produces high quality product modifications and product displays. Coordinate resources and liaise with internal and external customers to ensure work is delivered on time and to specifications.
Responsible for picking, skin/carding production, packing and dispatching orders to achieve company targets.
IT & Systems – responsible for maintaining the overall integrity, performance and reliability of the IT functions of the business whilst ensuring activities/infrastructure is aligned with the overall business strategic objectives.
Finance – responsible for accurately and timely processing of accounts, payroll, financial reports and financial compliance.
HR and Health, Safety & Wellbeing – responsible for the planning, management and execution of the human resources and health and safety function is effective and aligned to strategic objectives.
Benefits of joining our team
A Place to Connect
End of Year celebration.
Emotional & Physical Wellbeing
Generous private healthcare package.
Employee Assistance Programme.
Occupational Health Services.
Work efficiently – from home, from the office or remotely (role dependent)
High Tech Equipment
Aside from Microsoft Surfaces and Apple devices you get other top-quality equipment and software (role dependent).
Top-quality workshop, dispatch, and warehouse equipment.
Reward & Recognition
Celebration of work anniversaries.
Celebration of significant life events.
Weekly praise of living the company values.
Training & Development
A robust competency framework and review process to provide opportunities for professional development and promotion.
In-house purpose-built Windsor product training programme for all employees.
Webinars, workshops, and seminars.
Mentors available to develop leadership skills.
Moving from jewellery to door handles seemed like a crazy transition, but I was attracted to an office-based role and made the shift from retail to wholesale.
I started off in Customer Services and following the tragic loss of one of our team members, this left a big hole in the team and many outstanding projects. One was an office reno project and as I had previously studied Architecture, I was keen to utilise my skillset. Our Managing Director soon identified I’d also be a good fit as his EA and offered me the role. Without hesitation I jumped at the opportunity and haven’t looked back, almost 10 years later!
I’ve seen the business thrive, develop and triple in staff numbers. Being part of implementing the board and company strategy have been highlights as this excites my future thinker mindset.
I never knew the EA position was my dream role until I stepped into it but has been a natural fit for my skills and Windsor is a natural fit for my values.
At Windsor, I believe you get spoiled in so many ways. It makes staying easy and the people make coming to work fun and enjoyable. There is always room to grow within yourself, as a leader and in your career when you join the journey that is Windsor.
I started my working career labouring on building sites but after a couple of years was in search of a role with hours that provided a better work/life balance. The answer came when a Workshop Technician position came up at Windsor and still allowed me to do something practical and hands on.
After learning more about the business, I decided I’d like to work towards a sales role. When an opportunity arose to work part time in Customer Services, it was the obvious pathway I needed and still retained my workshop role part time.
I added another string to my bow and assisted the newly created Product Development team which was a great fit to combine my practical product knowledge from the workshop and customer insights from Customer Services.
Over a three year period I progressively moved away from New Product Development into a full time Sales Rep role and am now covering the Canterbury and West Coast regions. I get the best of both worlds being able to travel and see customers, visit building sites and architectural firms, but then return to the team environment at head office.
My favourite thing about Windsor is we’re small enough to remain agile and quickly provide solutions to customers.
After kicking off a career in tourism, including a stint at Disney in Florida, I enjoyed the customer service aspect of tourism but with the impact of covid I searched for something in an industry with less risk.
From the outset, Windsor were open and honest about career development possibilities and continue to be a transparent company that do what they say they’ll do. I joined the team in Customer Services to continue my passion for helping people and within 12 months I was promoted to Team Leader. It is there that I found my sweet spot and have thrived creating processes and system improvements, coordinating with other divisions and supporting the Customer Service team members.
I’ve always liked the look of Windsor and the team culture that was portrayed and as expected it’s my favourite part about being in the team now – the people.
Hailing from Christchurch I gained my experience in various leadership roles across 20 years in the building and construction industry. Windsor was a natural fit to stay within the construction industry but with a fresh change of products.
I started as a Product Technician to learn the fundamental skills of manufacturing hardware and within 12 months moved into the Workshop Team Leader role which is where I found my stride. My strengths are leading a team, coordinating with other Team Leaders and managing the throughput and task allocation for the workshop.
For me, I like the respect and appreciation you get from everyone at Windsor which makes you want to go the extra mile for the company and the team. We have a friendly and uplifting culture and I value the connection our Directors, Pete and Rose, have with every department and every person.
Windsor is a great place to develop professionally and personally. After I initially started working in dispatch, it was quickly realised my skills were better suited in a different department and I soon transferred into New Product Development and Marketing. I enjoyed this role so much that Windsor supported me to complete an online Graphic Design course to further progress my skills. I am now working remotely from Europe, which is an opportunity I could have only dreamed of, as it allowed me to return home whilst still being employed by Windsor. This shows the trust and loyalty Windsor has in their employees, always trying to find solutions for everyone’s different circumstances.
My journey through Windsor has spanned several teams and departments progressing from administration roles to an Executive Manager in seven years.
Armed with financial qualifications and experience, I started to earn my stripes in the finance and administration team and then progressed into Team Leader.
Determined to get some more hands on and customer facing experience, my role expanded to include Sales Representative in the Canterbury region for three years before settling into a newly created Data & Planning Manager role.
Over the next two years Windsor hit a period of rapid growth and so did my roles as they were moulded and shaped into the new needs of the company. First was Business Improvement Manager, then moving into the Supply Chain Executive Manager role responsible for leading, managing and executing our supply chain, operations and logistics strategy.
Windsor has a great team, great culture and loads of opportunities for growth both individually and as a company. I’m thankful for the job I have and glad to say I genuinely love what I do.
Loaded with administration experience (and life experience after an OE in Canada), I started at Windsor in Customer Services with my main task being order entry. This gave me the foundations of my product knowledge which has become my most valuable resource.
My role progressed to include more customer interactions and then gaining experience in special finishes. Moving through each aspect of the role step by step really honed my skills and expertise in an area before progressing to the next.
After three years, I took on the Team Leader position enabling me to support, guide and coach the relatively new team to learn processes, customer information and product knowledge.
I am now in a more specialised role as the Australian Sales Support Coordinator and focused on high end bespoke hardware. I liaise mainly with Architects and Interior Designers assisting them with queries and completing door schedules. I enjoy learning more about the market and being involved in our global growth opportunities.
I really like the family feel of Windsor and have made a lot of lifelong friends. When I get up in the morning it feels like I’m heading off to see my friends and family, not off to work.
After spending over a decade in sales roles across multiple industries, I started at Windsor in a Customer Services role but with my sights set on becoming a Sales Rep. Within 18 months my dreams turned into reality, and I was really impressed by the speed I was able to progress into the role I was striving for. I currently work a dual role in both Customer Services and as the Sales Rep for Southland, Dunedin and soon to include Central Otago. Being a Sales Rep, I’ve gained a deeper understanding of the sales processes, customer insights and product information which has been invaluable to feed back into my Customer Services role. I really enjoy the atmosphere and dynamics of the friendly Windsor culture and value the transparency the company has around our mission, vision and strategic direction.